Last updated: August 2026
This page explains how to request the deletion of your VidaBR account and of the data associated with it.
How to request deletion
You can request the deletion of your account in two ways:
1. In the app
- Open VidaBR → Settings → Account → Delete account
- Confirm the request
2. By email
- Send an email to vidabrapp@gmail.com with the subject "Excluir conta" (Delete account)
- Use the same email address registered to your VidaBR account (so we can confirm your identity)
- The request is processed within 30 days
What data is deleted
Once you confirm the deletion, we permanently remove:
- Your account (email address and login credentials)
- Your characters, progress, diary and game history
- Your preferences and settings
What data may be retained
Due to legal/tax obligations, we may retain for a limited period:
- Purchase records (in-app transactions), kept for the period required by tax legislation and by the stores (Google Play / App Store), unlinked from your identity whenever possible
- Data necessary for fraud prevention, where applicable
These records are deleted once the legal retention period ends.
Purchases
Deleting your account does not result in an automatic refund of purchases already made. Refunds are subject to the policies of Google Play or the App Store, depending on the store where the purchase was made.
Questions
For any questions about account or data deletion, contact us at vidabrapp@gmail.com.