# Account and Data Deletion

> This is a convenience translation. In case of any discrepancy, the [Portuguese version](https://vidabr.app/excluir-conta) prevails.

**Last updated:** August 2026

This page explains how to request the deletion of your **VidaBR** account and of the data associated with it.

## How to request deletion

You can request the deletion of your account in two ways:

**1. In the app**
- Open VidaBR → **Settings → Account → Delete account**
- Confirm the request

**2. By email**
- Send an email to **vidabrapp@gmail.com** with the subject "Excluir conta" (Delete account)
- Use the **same email address** registered to your VidaBR account (so we can confirm your identity)
- The request is processed within **30 days**

## What data is deleted

Once you confirm the deletion, we permanently remove:
- Your account (email address and login credentials)
- Your characters, progress, diary and game history
- Your preferences and settings

## What data may be retained

Due to legal/tax obligations, we may retain for a limited period:
- **Purchase records** (in-app transactions), kept for the period required by tax legislation and by the stores (Google Play / App Store), unlinked from your identity whenever possible
- Data necessary for fraud prevention, where applicable

These records are deleted once the legal retention period ends.

## Purchases

Deleting your account does **not** result in an automatic refund of purchases already made. Refunds are subject to the policies of **Google Play** or the **App Store**, depending on the store where the purchase was made.

## Questions

For any questions about account or data deletion, contact us at **vidabrapp@gmail.com**.